Playfight Booking & No-Show Policy

Effective from 1st Aug

This policy has been introduced to address ongoing issues with place blocking. This is not a money-making exercise; the purpose is to ensure that everyone who is available to attend training has the opportunity to book a spot.

RESCHEDULING & CANCELLATION WINDOW

  • Members and non-members have until 9:00am on the day of the session to cancel their booking.

  • If a booking is not cancelled by this time and the student does not attend, a £15 no-show fee will be charged.

LATE CANCELLATIONS (AFTER 9:00AM)

If you need to cancel after 9:00am:

  1. Post in the Playfight Facebook group to see if someone can take your place.

  2. Once someone agrees, please email the office so the booking can be transferred to their name.

  3. If the replacement does not attend, the no-show fee will be charged to them, not you.


SUMMARY

  • Cancel bookings before 9:00am to avoid charges.

  • If cancelling after 9:00am, arrange a replacement and notify the office.

  • No-shows without cancellation will incur a £15 fee.


FINAL NOTE

This policy is in place to keep training opportunities open and fair for everyone. Please plan your time responsibly and show consideration to your fellow students.

Thank you for your understanding and cooperation.